Posts Tagged “IT”

Having worked in the IT field for a number of years, I’ve come across the vast range of users and their comfort level with computers.  There’s the person who knows exactly what they’re doing and came across a genuine glitch in the system and needs help, and then you have the person who can’t figure out how to turn the monitor on every morning. EVERY morning.  I know computers aren’t everyone’s forte, and I don’t hold that against anyone at all – but it all comes down to the difference between ignorance and idiocy.  So let me take a few moments to help provide some helpful hints about how to handle some of the most common problems you might come across.

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I love it when people call IT to open a ticket for something, then call us back 2 and 3 times a day to check the status.  We haven’t forgotten you.  The system kicks us constant email reminders letting us know there are pending issues.  We don’t need you checking up on us like we’re toddlers getting into the paste.

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Just about every job is customer service related in one way or another.  It really just depends on what you do and who you interact with, but almost every job requires some amount of human interaction, be it by phone, email, or in person.  However, this post isn’t about the people working on the CS side of things as much as it is about the people who in some form or fashion use that customer service.  While my particular observations will mainly be based on my work in the IT field (and will be presented as such), many are pretty universal.  So sit back, grab a pen and paper, and take notes ladies and gentlemen.  It’s time to learn how to be a decent human being.

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I can’t tell you how many times I’ve received phone calls/emails/text messages/smoke signals letting me know that a friend or family member is having problems with their computer.  I usually don’t mind and do my best to make time to help everyone, but there are always times when I feel so overwhelmed that I will purposely dodge calls because I don’t want to answer and end up on the phone for an hour.  And there are those that only call when they have a computer question, never just to talk or hang out; these are the people I avoid at all cost.  Moochers who only want computer help but never offer friendship or anything material in return.  I’m all about helping, but it’s nice to get a little something in return, at least occasionally.

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Sometimes I wonder if being stupid would get me farther in life.  I often look around and can’t help but notice some of the stupidest people in positions of power.  I used to imagine the corporate world as a place where everyone worked together towards a common goal of making their company greater overall and learning about themselves in the process.  I was so very wrong.

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