It’s funny how social media websites like Facebook and Twitter work.  When someone posts a genuine dilemma in their life, crying out for help or advice, they are overlooked and largely ignored.  Perhaps one or two people will eventually chime in, oftentimes to offer hollow platitudes and rarely to actually offer assurance or encouragement.

However, should someone post a picture of their sleeping cat, hundreds of comments will ensue praising the cat and it’s maximum cuteness level.  Emoticons will abound, and the original poster will know that their cat is loved.  How sweet and genuine.

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I love it when people call IT to open a ticket for something, then call us back 2 and 3 times a day to check the status.  We haven’t forgotten you.  The system kicks us constant email reminders letting us know there are pending issues.  We don’t need you checking up on us like we’re toddlers getting into the paste.

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Today marks my two year anniversary with Keith. I’m sitting here wondering how it could be possible that it’s been two years since we found each other. It’s hard to remember times without him, and impossible to think of a future without him. I think of things that I still want to do in my life (and there’s a lot) and Keith is there in all my imaginings. He’s a solid fixture in my life and I like knowing that. Two years like a long time to some, but when I think about being with him it all seems to blur together. And in the best way possible.

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Just about every job is customer service related in one way or another.  It really just depends on what you do and who you interact with, but almost every job requires some amount of human interaction, be it by phone, email, or in person.  However, this post isn’t about the people working on the CS side of things as much as it is about the people who in some form or fashion use that customer service.  While my particular observations will mainly be based on my work in the IT field (and will be presented as such), many are pretty universal.  So sit back, grab a pen and paper, and take notes ladies and gentlemen.  It’s time to learn how to be a decent human being.

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I’ve been thinking about my relationship with my dad a lot recently.  Not really sure why, but it’s been on my mind more than usual.  My parents were divorced when I was very young, so I lived with my mom and visited my dad whenever possible.  I didn’t get to see him as much as I would’ve liked as a kid, and I remember not being happy about that when I was younger, but I also remember all the good memories we had together.  He wasn’t always around, but only because the situation didn’t really work out like that.  But he’s always been a good dad, and was always there for me.  And to this day, he still is.

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