Archive for the “Work” Category

Having worked in the IT field for a number of years, I’ve come across the vast range of users and their comfort level with computers.  There’s the person who knows exactly what they’re doing and came across a genuine glitch in the system and needs help, and then you have the person who can’t figure out how to turn the monitor on every morning. EVERY morning.  I know computers aren’t everyone’s forte, and I don’t hold that against anyone at all – but it all comes down to the difference between ignorance and idiocy.  So let me take a few moments to help provide some helpful hints about how to handle some of the most common problems you might come across.

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I love it when people call IT to open a ticket for something, then call us back 2 and 3 times a day to check the status.  We haven’t forgotten you.  The system kicks us constant email reminders letting us know there are pending issues.  We don’t need you checking up on us like we’re toddlers getting into the paste.

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Just about every job is customer service related in one way or another.  It really just depends on what you do and who you interact with, but almost every job requires some amount of human interaction, be it by phone, email, or in person.  However, this post isn’t about the people working on the CS side of things as much as it is about the people who in some form or fashion use that customer service.  While my particular observations will mainly be based on my work in the IT field (and will be presented as such), many are pretty universal.  So sit back, grab a pen and paper, and take notes ladies and gentlemen.  It’s time to learn how to be a decent human being.

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Alright, blog #2 in the day of blogging.  A couple weeks ago I had to make a difficult decision regarding my career.  While I’ve come to terms with it, and think I made the best decision for myself and my future, I still don’t like that I feel like I was backed into it.  For those of you who don’t know, I was working for the Susan G. Komen foundation for the past 9 months, but only as a contractor.  I’d been trying to prove myself to my new manager who’d been hired a few months after I started, but he continued to delay hiring me with various insubstantial reasons, usually ending up with the fallback that his “gut feeling” was that I wasn’t ready.  A recruiter I worked with a year ago while I was unemployed contacted me after one such conversation almost a month ago, and told me he had a job lined up that I’d be great at.  I decided to pursue it, and in less than 8 days I had been on 2 interviews and received an offer.  It was decision time.

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I tend to consider myself a moderately visible person.  I’m pretty talkative, not at all aware of how to control my volume, and I’m not a tiny person that could be easily overlooked.  Yet somehow, I’m often looked through by others, treated as though I’m not even there.  So either I’m finally invisible and people can’t see me, or people just assume I’m stupid.  Or more likely – people at large are stupid themselves.  I’m going with that one.

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